Conditions d’utilisation

We accept various payment methods including credit/debit cards, PayPal, and bank transfers.
All payments must be made in full before your order is processed.
Prices on our website are in CAD (Canadian Dollars), and applicable taxes will be added at checkout.

Fast Shipping: We offer fast shipping for all orders. Orders are usually shipped within 1-3 business days of purchase.
Shipping Costs: Standard shipping rates apply. Free shipping is available on orders over $250 within Canada.
International Shipping: We do offer international shipping; fees and delivery times vary based on the destination.
Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its delivery.

We respect your privacy. Your personal and payment information will always be kept secure and confidential.
We collect only the necessary information required to process your order and enhance your shopping experience.
We will never sell, trade, or rent your personal information to third parties without your consent.

Warranty: Our jewelry comes with a one-year warranty that covers manufacturing defects (excluding damages from misuse).
Care Instructions: To ensure your jewelry lasts, we recommend regular cleaning and proper storage. Avoid exposing pieces to harsh chemicals, perfumes, or extreme conditions.

We are committed to providing exceptional customer service. Our team is available to assist with any questions or concerns via email or phone.
Response Time: We aim to respond to all inquiries within 24-48 hours on business days.

Exchanges: We offer exchanges or store credit within 7 days of receiving your order for unworn, undamaged items.
Defective Items: If an item is defective or damaged during shipping, we will offer a full exchange or store credit upon return.
No Returns on Remis à Neuf Jewelry: All remis à neuf jewelry is excluded from exchanges or returns.
Customized Jewelry: Custom or engraved jewelry is non-returnable unless there is a manufacturing defect.

All applicable sales tax will be calculated at checkout according to the Canadian Tax Laws based on your shipping location.

While we strive to keep our inventory updated, some items may become temporarily out of stock. If an item you order is unavailable, we will notify you immediately and offer a suitable alternative or a full refund.

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